I'm an electricity only customer, we are two OAPs, using such a minute amount of electricity because we don't have central heating, no air conditioning and one primary instant electric water heater of 10/12 Kw for kitchen and bathroom which takes electricity only when switched on to give hot water. A second unit is 3 Kw for hand washing in the small downstairs toilet.
Years ago, we invested in a 6.24 kWh solar array and 14.4 kWh set of batteries which should also explain that even £50/mth charge is too much, let alone £100.
This means we use only 3 to 4 kWh of electricity per day when averaged out over the full year.
Please check your arithmetic and computer for faults. Or is your whole system of working somewhat inept?
Please explain your actions fully in writing. And put things right.
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